Terms & Conditions

1. Acceptance of Terms

By using the ANH Web website, software, communication platforms or services, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use the applicable service.

2. Services Provided

ANH Web provides digital communication and technology services, including where applicable:

• Bulk SMS services
• Transactional and promotional SMS
• Bulk WhatsApp communication
• Official WhatsApp Business / Meta API integration
• Voice Call / OBD services
• IVR solutions
• Website design and development
• Mobile App Development for Android & iOS
• Custom software development
• Desktop billing and business software
• API and CRM integrations
• Other digital technology services agreed with the customer

3. Lawful Use

Customers must use ANH Web services only for lawful purposes.

Customers must not use our services for:

• Spam or unsolicited abusive communications
• Fraud or phishing
• Impersonation
• Illegal activities
• Misleading or deceptive communications
• Content that violates applicable laws or platform policies

4. Customer Responsibility

Customers are responsible for the information, databases, phone numbers, message content, media, templates and other material submitted through our services.

The customer is responsible for obtaining any required permissions, consent, approvals and registrations before sending communications.

5. Bulk SMS & DLT Compliance

Bulk SMS services are subject to applicable telecom, DLT and messaging requirements.

Sender IDs, templates and related registrations may require approval through applicable DLT platforms.

Message delivery may depend on telecom operators, network conditions, approved templates and regulatory restrictions.

6. WhatsApp Business API

Official WhatsApp Business / Meta API services are subject to Meta and WhatsApp policies, approval procedures and applicable pricing.

Customers must use approved templates and follow applicable WhatsApp messaging and commerce policies.

Suspension or restriction by Meta or WhatsApp resulting from customer activity, content or policy violations is outside ANH Web's control.

7. Voice Call, OBD & IVR

Voice and IVR services must be used for lawful and permitted communications.

Customers must not use these services for spam, harassment, fraudulent calls, misleading campaigns or other prohibited activities.

8. Software & Website Development

Website, software, POS, API and custom development work is provided according to the agreed project scope.

Additional functionality outside the agreed scope may require additional charges and development time.

9. Payments

Services may require advance or prepaid payment depending on the selected service or project agreement.

Applicable prices, packages, taxes and payment terms will be communicated to the customer before service activation where applicable.

10. Refunds & Cancellations

Refund eligibility depends on the nature of the service, whether the service has already been activated or consumed, and the specific agreement with the customer.

Messaging credits, API usage, telecom services and customized development work may be non-refundable once provisioned or consumed.

11. Service Availability

We work to maintain reliable service availability. However, temporary interruptions may occur because of maintenance, telecom networks, internet connectivity, third-party platforms, regulatory restrictions or circumstances beyond our reasonable control.

12. Account Security

Customers are responsible for keeping their account credentials, API credentials and access information confidential.

Any suspected unauthorized access should be reported to ANH Web as soon as possible.

13. Suspension or Termination

ANH Web may suspend or terminate a service where there is reasonable evidence of misuse, illegal activity, non-payment, policy violations, fraud or activity that may expose the platform or its partners to risk.

14. Third-Party Platforms

Certain services may depend on third-party platforms, telecom operators, Meta, payment providers, hosting providers or other technology partners.

Their own terms, policies, availability and pricing may apply in addition to these terms.

15. Limitation of Liability

ANH Web will not be responsible for indirect or consequential losses caused by circumstances outside our reasonable control, including third-party platform outages, telecom failures, regulatory restrictions, customer misuse or unauthorized access caused by customer-side security failures.

16. Changes to These Terms

We may update these Terms & Conditions when our services, technology, business practices or applicable requirements change.

The latest version will be published on this page.

17. Governing Law

These terms shall be interpreted in accordance with the applicable laws of India.