Privacy Policy

1. Introduction

ANH Web respects your privacy and is committed to protecting personal and business information shared with us while using our website, services, software, communication platforms and support channels.

This Privacy Policy explains what information may be collected, how it may be used, how it is protected and the choices available to you.

2. Information We May Collect

Depending on the service you use, we may receive information such as:

• Name and contact person's name
• Business or organization name
• Mobile / WhatsApp number
• Email address
• Business address and billing information
• Service requirements and project details
• Login and account information where applicable
• Messaging campaign information provided by the customer
• Technical information required to operate our website or services
• Payment or transaction information processed through applicable payment providers

We only request information that is reasonably required for providing, supporting or improving the requested service.

3. How We Use Information

Your information may be used for purposes including:

• Responding to enquiries and service requests
• Creating and managing customer accounts
• Providing Bulk SMS and WhatsApp communication services
• Providing voice, IVR and OBD services
• Providing website, software and API development services
• Processing orders, invoices and payments
• Providing technical support
• Sending important service notifications
• Maintaining service security and preventing misuse
• Improving our website and services

4. Bulk SMS & Messaging Data

Customers using Bulk SMS, WhatsApp, Voice or related communication services are responsible for ensuring that the contact information and content supplied to ANH Web has been collected and used lawfully.

ANH Web does not permit the use of its services for spam, phishing, fraud, misleading communications, illegal content or unauthorized marketing.

5. WhatsApp Business API

Where WhatsApp Business / Meta services are used, the service is also subject to the applicable Meta and WhatsApp policies.

Customers are responsible for using approved message templates, obtaining appropriate customer consent and complying with applicable WhatsApp business and messaging requirements.

6. Sharing of Information

We may share limited information with service providers, technology providers, telecom operators, messaging platforms, payment providers or other partners where reasonably necessary to deliver the requested service.

We do not sell customer personal information as a commercial product.

7. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, misuse, loss or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

8. Cookies & Website Analytics

Our website may use cookies or similar technologies for basic functionality, analytics, security and improving the user experience.

Your browser may provide controls for accepting, blocking or deleting cookies.

9. Third-Party Websites & Services

Our website or services may contain links or integrations to third-party platforms. These third parties operate under their own terms and privacy policies.

Customers should review the relevant third-party policies before submitting information to those platforms.

10. Data Retention

Information may be retained for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal requirements or protect our legitimate business interests.

11. Your Privacy Choices

You may contact us regarding your personal information, correction requests, service-related communications or privacy questions.

12. Policy Updates

ANH Web may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable requirements.

The updated version will be published on this page.